Thursday, 27 October 2011

Barriers to Effective Communication

Visual disabilities
This is not being able to see who you are communicating to.
This can be overcome by using verbal communication or by using brail.


Hearing disabilities 
This is not being able or having problems hearing.
This can be overcome by using sign language or writing what you want to say down on paper.

Language differences 
This is not being able to communicate with someone because you speak a different language.
This can be overcome by learning the language that the other person speaks or by getting someone who speaks the language to translate.





Principles of effective communication

Effective communication is being able to give out a point that the person you are communicating with can understand while they can communicate with you and you can understand their point.

Questions are often used when communicating. Questions can either be open ended or closed. Open ended questions have long answers to them, an example of an open ended question would be “what did you do last weekend?” the reason this is an open ended question because it would have a long answer. A closed questions usually has one short answer, an example would be “how old are you?” there will be only one answer to this question, that’s what makes it a closed question.

Many people communicate in different ways but what ever way you communicate it is usually split up as verbal, non-verbal and written communication. Verbal is the most well known way to communicate as it is usually through speaking. Non-verbal on the other hand is to do with body language. Written communication is communicating through emailing, writing or texting.

Personnel presentation is how others see us by how we look or what we are wear. For example if you wear a shirt and tie to a job interview the interviewer will have a high opinion of you before you say a word while if you wear a tracksuit to an interview the interviewer will think you weren’t interested in getting the job or were too lazy to look smart for the interview.

Thursday, 6 October 2011

Attitudes

General Attitudes
Planning and organisational skills: in any job being able to plan and organise yourself can be import because it means being able to get up early for work, finishing tasks for deadlines and not being too late back after lunch.
Time management: this is the ability to get to work on time or even be early, having a good time management gives a good impression to an employer because it shows you are keen to work and are unlikely to waste time.
team working: this is highly valued by an employer because any employer will often need employees to work together to complete tasks for a company.
Verbal and Written communication: it is always important to have good verbal and written communication for any job may it be talking to customers about issues or writing down what is low on stock and needs to be ordered in. A good example of when you need both would be applying for a job, you need good written skills for writing out an application form or you may not be asked back for an interview and you need good verbal skills for an interview or the interviewer might think you won't be good with handling customers or working in a team.
Numeracy and other skills such as creativity: skills like these are important in any job, being able to count means you can be relied on working in a bank or at shopping till. The likes of creativity can also be valued by employers because any ideas that an employee can think up of may be used by a company to improve its business
Attitudes
Determination: this is setting your mind to do something no matter the situation, an example would be working many hours overtime to finish a task for deadline.
Independence: this is being able to get on with something without have to rely on someone else for help.
Dependability: this is being relied on to help someone when they need help or being trusted, for example being asked to look after a friend's dog while they are away for the weekend.
Self-motivation: being able to push yourself to do what you want, for example pushing yourself to get up early to catch a bus to get to work on time.
Problem solving: this is being able to sort out problems no matter how big they are, for example sorting out a argument between 2 members of staff.